Telephone at: +40770-644.428
Fax at: +40364-819.957

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Are my resources guaranteed or do you oversell?
We do not oversell or share resources between different machines so the resources that you are...
Are your prices inclusive of VAT?
We are a VAT registered company in the European Union, all clients in the EU will need to pay VAT...
Do you charge a setup fee or PayPal fees?
Unless otherwise specified we don't charge a set up fee for any of our services, we don't charge...
Do you offer 24/7 customer support?
We provide 24/7 support via our ticket system.We aim to respond to all tickets within 30 minutes...
Do you offer custom plans?
Yes we can offer custom plans and prices for any product, please contact us to tell us your...
Do you provide a guaranteed uptime policy?
We strive to achieve a minimum of 99.9% network and server uptime level.Customer shall not...
Do you provide refunds?
If you would like to cancel your services with us within your first month, then you can get a...
How do I cancel my service(s)?
You can cancel your service through the billing panel, or by submitting a ticket through the same...
How much technical knowledge do I need?
VPS systems with TopXen are very easy to get up and running with pre-installed software and...
How will I be billed?
For the month of the order you are billed for the remainder of the month in days. For all...
I am paying for my services in a different currency, what happens if the rate changes?
Please be aware that if you are paying in a currency other than EUR then your amount per month...
I placed a new order and I'm waiting for long time now and nothing happens...
Did you receive and pay the invoice for the order? Due to the high risk of fraud that we have...
I would like to upgrade my service(s), how do I do this?
If you open a ticket with us and let us know what you would like to upgrade to, we can then guide...
I've forgotten a password, can you help?
If you have forgotten your password for our client area you can request a password reset by...
The offer or discount doesn't show in my cart.
All offers and discounts are taken off on the second page in the cart, once 'Update Cart' has...
What am I allowed to host / use my services for?
You may host whatever you like as long as it is not against ourTerms of Service. Forbidden...
What are your payment options?
We accept PayPal, Moneybookers and Bank Transfers.
What happens if I don't pay on time or if I stop paying?
We would like to believe that as we offer you our services with our best intentions and top...
What happens if I go over my bandwidth limit?
We charge $4 for 100GB extra data transfer, this can be added to a package before, but we would...
Where are your servers located?
Our datacenter facilities are selected by maximum redundancy regarding air...

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