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Am I allowed to use IRC?Of course. If we don't receive complaints from any third party about abuse, we have no problems.
Are my resources guaranteed or do you oversell?We do not oversell or share resources between different machines so the resources that you are...
Can I buy a CPanel/Plesk/etc. VPS control panel license? We provide various licences but these licences are for use on our servers only.
Can I firewall my server?Absolutely. We recommend configuring iptables on all VPSs, as well as keeping up-to-date with...
Can I have a network speed test to download?Sure, http://nas01de.innovonet.com/mnt/vg0/data/public/10mbit.random...
Can I reset and change my operating system on my VPS?Yes you can re-image your VPS with one of our VPS templates through the ticketing system or you...
Can you provide native IPv6 addresses?Probably very soon, but not at the moment. Meanwhile you can use a tunnel broker service...
Do I have to move servers and get a different IP address if I wish to upgrade?We will always try to maintain your current node while updating packages where possible. We leave...
Do you block any port on the VPS'es?No, we don't block any port/service by default. All ports are open and ready to serve. Be aware...
Do you offer shell access on the VPS's?Yes we allow shell access to your server, you get a root login to the machine and you can use...
Do you provide MySQL DBs?We don't provide centralised database servers for the moment but this is in our attention and we...
Do you provide Windows VPS's?Yes, licences are per CPU or per host. We currently offer Windows 2008 R2 Web, Standard,...
Does the VPS come with a control panel to reboot, shutdown and re-image my VPS?Yes, under https://my.topxen.com/ or under the client area.
How long does it take to setup my VPS?Providing your order passes our fraud check, your VPS will be setup and ready to use in an hour...
How many IP addresses do I get with my VPS?You get 1 IP address with your VPS. We can offer a limited number extra with a VPS but...
How much can I host from my VPS?There is no limit to how many services, domains, or applications you can run from a TopXen VPS...
How secure is my data?All data is stored on RAID 10 systems and if you purchase backup space(available throughFTP,...
I can't get access to my VPS via SSH.You need to make sure that you are using 'root' as login and your password that you set when...
The order form is not accepting my Hostname that I have entered.This may be because we can only accept hostnames which are: -one word -between 3 and 10...
This is my first VPS and I don't have much technical knowledge, can I get support?We can provide basic support, but overall the server is unmanaged. We will always try to help as...
What about backups?We don't backup your VPS, you have to do that. We can offer FTP/NFS/CIFS space on one of our...
What happens if I go over my bandwidth limit?We charge $4 for 100GB extra data transfer, this can be added to a package before, but we would...
What if I want to change my OS?At any time you can create a new VPS from any of our templates or from the ISO Library.
What is the connection speed of your VPS's?Each VPS has a shared network connection speed of 100mbit or higher and the peerings are very...
Would I be able to resell space from my VPS?Yes you can use your VPS to host anything that is not illegal or against our Terms of Service.
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